Imaginative Customer Service to “Take their Breath Away!”
If you’re looking for a way to super charge your team on what real customer service means, we highly recommend "Take Their Breath Away(TM): How Imaginative Service Creates Devoted Customers” by Chip Bell and John Patterson, customer service specialists.
Successful companies know that excellent customer service is the standard for good business relationships. In today’s climate: “you have to take their breath away!” Excellent isn’t enough!
Chip and John write:
“The brave face of serving needs to shine through no matter what’s going on with the economy. "Keep your eye on the prize" that's the "wowed" client! Proactively solve problems for your client with "them in mind" when you offer your services or products. Always focus on helping – serving. If the experience of working with you and your company is "more-than-they-could-have- imagined-they-read-my-mind" they'll share and keep coming back for more. We all do.”
This is why we love them! Couldn’t say it better ourselves! Don’t miss this one!